Job Description:

Location: Falmouth, Maine

CoWorx Staffing is hiring for 2 customer service representatives in Falmouth ME!
Join our team, where your role as a Customer Service Representative will be vital in ensuring exceptional patient care and operational efficiency. We are looking for dedicated individuals who prioritize scheduling, client interactions, and teamwork.

Responsibilities:

Schedule Management:
-Maintain a productive schedule to meet and exceed office goals.
-Ensure every patient leaves with two appointments.
-Follow scheduling guidelines to support daily production goals.
-Proficiently use dental software for scheduling and patient retention.
-Patient Treatment Coordination:
-Assist patients in obtaining necessary treatments by understanding and presenting treatment plans.
-Familiarize yourself with insurance coverage, verifying details to enhance patient trust.
-Present financial options confidently and timely.

Financial Policy Adherence:
-Collect patient portions on the day of service and document payments accurately.
-File insurance claims daily with all required attachments to ensure prompt processing.
-Work on insurance reports to rectify any discrepancies.

World-Class Service:
-Communicate positively and effectively with patients and team members.
-Uphold a patient-first attitude and foster a welcoming office culture.
-Respond promptly to all correspondence and focus on delivering the best experience for every patient.

Systematic Compliance:
-Participate in morning huddles prepared with relevant information.
-Adhere strictly to HIPAA and OSHA guidelines, maintaining a clean and organized workspace.

Patient Satisfaction and Retention:
-Build strong relationships with patients to encourage referrals and repeat visits.
-Complete new patient summaries and ensure proper follow-up for recare appointments.
-Promote a sense of urgency in treatment planning.

Positive Work Environment:
-Support team goals and be flexible to take on special projects.
-Create solutions-focused strategies when challenges arise.
-Cross-train to support team activities during busy periods.

Desired Background/Skills:

-Excellent communication skills and a strong customer service orientation.
-Ability to work efficiently in a fast-paced environment.
-Commitment to continuous learning and professional growth.

Other Information:

Location: Falmouth, ME
Salary: $18 – $20/hr
Schedule:
Monday to Wednesday: 6:50 AM – 4:30 PM
Thursday: 6:50 AM – 3:30 PM

Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

#ME180
#ZIP

Interested candidates please reference job code 229944 when responding to this ad.

Location: Falmouth, Maine