It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Position Description

Primary Duties and Responsibilities

The position is responsible for providing world-class, member-focused premier service in a high-volume, fast-paced call center environment, utilizing PC, internet, and ACD phone technology. Responds to member inquiries and refer to licensed service agents when appropriate. Provides cashiering services to members, including taking insurance payments, sending documents, and other administrative tasks. Completes membership and approved insurance transactions and endorsements and resolves billing questions and concerns. Promotes Auto Club Group products and services following established guidelines. Makes outbound follow-up calls to customers in response to questions or complaints. Responds to inquiries from sales reps, insureds, mortgage companies, and other sources regarding existing policies.

May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met. 

How we reward our employees: 

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

Hourly rates starting at $18.50/hour plus bonuses and sales incentives Overtime earning potential at time and a half the hourly wage Fully paid training Medical, dental, and vision benefits 401k with employer match Paid parental leave and adoption assistance  Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program, and other professional development opportunities AAA Membership  Discounts, perks, rewards, and much more 

Required Qualifications

Education:

High School diploma or equivalentSuccessful completion of Branded Premier Service TrainingMay be required to attain and maintain state membership licenses as appropriate by the department

Experience in /with:

Providing a high level of customer-focused serviceCompetently entering information on various screens using a PC keyboardNavigating through a PC Windows environment, including accessing information from multiple applicationsManaging and navigating multiple sources of information and applying them as neededPerforming monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.

Knowledge and Skills:

Basic mathematical calculations to accurately perform monetary transactionsProductively work in a virtual environment with a designated work location free of distractionsWork and communicate effectively (verbal and written) with others in a virtual work environmentExceed member expectations relating to professionalism of demeanor, efficient and effective customer serviceWork under pressure in a high-volume, fast-paced customer service environment

Ability to:

Complete appropriate training relative to all company products and servicesPresent complex information in a clear, concise mannerMaintain accurate recordsRead, comprehend, and communicate clearly and concisely in the work environment and with the publicDemonstrate effective use of time managementDemonstrate strong skills in the use of PC applications such as Microsoft OfficePromote the sale of all company insurance and membership productsAchieve goals and other performance expectations as defined by management

Preferred Qualifications

Ability to attain and maintain any Property, Casualty, Life, and Health insurance license for any member state as appropriate in the designated time frame provided by the department.Demonstrate basic insurance and product knowledge with a high level of technical skills.

To prepare you for this exciting opportunity, we offer:

Full-time paid training on Friday, 2/17/2025 and 2/24/2025.Monday through Friday from 9:00 a.m. - 5:30 p.m. EST during trainingMonday through Friday, between the hours of operation 8:00 a.m. - 9:00 p.m. EST after training (shift includes permanent Saturdays)

Work Environment

Work in a virtual environment with a designated work location free of distractions.  Work irregular hours, including evening hours, holidays, and weekends. The ability to report to local AOB within a 50-mile radius if experiencing technology issues.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.