About Astria
The Astria Health system, headquartered in the heart of the state of Washington’s wine country in the beautiful Yakima Valley, is the largest non-profit healthcare system based in Eastern Washington. Astria Health is the parent non-profit organization of Astria Sunnyside Hospital and Astria Toppenish Hospital and delivers care throughout the Valley through its Astria Health Hospitals and its Astria Ambulatory Care model focused on delivering the highest level of ambulatory and outpatient care in convenient locations in both the Lower and Upper Yakima Valley. Astria Ambulatory Care is designed to meet the changing lifestyles and diverse needs of those living and working throughout the region.
Across our healthcare network, you will find a dynamic range of meaningful careers and opportunities for growth and safe workplaces. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or our clinical services in any of our operational divisions, our shared passion for providing exceptional healthcare to our communities motivates us to achieve excellence each day. If you share our passion, we want to hear from you.
We’re a great place to work (but don’t take our word for it)!
Our operating principles define how we come together as a team to do our work. They reflect Astria Health’s unique view on what’s important and right - being a leader in providing innovative, exceptional rural healthcare solutions with kindness and dignity. Documenting this core aspect of our culture helps employees make good decisions independently, cultivate trust through accountability, and go beyond the expected. We believe in continuously escalating the bar for talent and performance because we are obsessed with a commitment to excellence and patient care. It also helps candidates consider career opportunities and evaluate whether they will thrive at Astria Health.
Astria Health is seeking a Customer Service Specialist to join our team!.
What you get to do every day!
As the Customer Service Specialist, you will be responsible for managing and collecting outstanding patient balances. This role involves direct interaction with patients to address their account balances, negotiate payment plans, and ensure that payments are received in a timely and efficient manner. You will:
Monitor and manage patient accounts with outstanding balances.Contact patients regarding their account balances, providing clear and accurate information about charges, insurance adjustments, and balance due.Negotiate and set up feasible payment plans with patients, considering their financial situations.Process patient payments and post to their accounts. Provide receipts and payment confirmations as needed.Provide excellent customer service, handling patient inquiries and concerns with empathy and professionalism.Maintain accurate and up-to-date records of all communications and transactions with patients.Ensure all collection activities comply with applicable laws and regulations, particularly regarding patient privacy and financial transactions.Work closely with the customer service team and other departments to resolve billing issues and improve patient satisfaction.Collaborate effectively across organizational boundaries.Adheres to the core values and standards of the organization.
What you bring to the role:
High school diploma or equivalent; Two or more years of experience with financial transactions, cash collections and cash reconciliations, or like role. Demonstrated proficiency in customer service driven situations and like. Demonstrated proficiency in Microsoft Office products, i.e., Word, Excel, and PPT. Oral and written fluency in the English language.
This position is identified as a safety-sensitive position for which impairment while on the job would present a substantial risk of death. As a condition of employment, you will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.