JOB DESCRIPTION

Title: Customer Service 
Full time - M-F 

SUMMARY: Responsible for responding to incoming visitors and incoming calls.  Provides program customer service to applicants, participants, owners, and the public.

Duties and Responsibilities:

Greet visitors, provide information and direct person to the appropriate person as needed. Respond to general inquiries from the public about the program. Look up necessary data in system of record. Enter notes in system of record regarding visitor name, reason for visit, to whom they were referred, action needed, etc.  Answer incoming phone calls, provide information and direct caller to the appropriate person as needed. Respond to general inquiries from the public about the program. Look up necessary data in system of record. Enter notes in system of record regarding visitor name, reason for visit, to whom they were referred, action needed, etc. Monitor traffic flow and environment in the waiting area. Complete weekly spreadsheets Immediately advise Managing Director of any visitors or callers with issues or complaints regarding discrimination, legal actions, etc. Treats co-workers with courtesy and fosters a spirit of teamwork. Adheres to the requirements of the quality management system as applied to this position. Other duties as assigned.
QUALIFICATIONS: High school diploma or equivalent.  Additional education desirable. Three years’ experience in a professional office environment, performing customer service and administrative functions preferred. Bilingual (English/Spanish) preferred.

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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.