RESPONSIBILITIES Answer customer incoming calls/chat/emails Enters orders into ERP system  Review and resolve blocked orders Upsell placing orders of danaaftermarket.com & Teccom and use of our portals. Past due customer communication EDI process knowledge and resolve ASN issues  Coordinates shortage, overage, damage claims and returns Works with sales, accounting and product management  to resolve debits, credits, and warranty related issues Schedules and executes shipments in cooperation with logistics, customers and forwarders Handles shipment tracking  Handles document requests and export documentation Maintains master data Executes dunning for account receivable Assist with daily case volume as needed Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning Drive for process improvement by working on cross functional teams Performs all other duties as assigned REQUIREMENTS Advanced English to start conversations and writing. Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar Required Experience (Years and Areas): Minimum of 3 years in customer service At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian Analysis and solution of problems and decision making Conflict management and resolution Experience with CRM Sales Force system and SAP as a plus.

 

WHAT WE CAN OFFER YOU

 

High-tech, multinational working environment in a continuously growing company Carrier development opportunities Variety of work with continuous personnel development opportunity Safe working environment Competitive compensation package Cafeteria system Wide range of employee social benefit package and programs