Customer Service Specialist – AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family:

Vision, Medical & Dental Benefits from Day One

Student Loan Repayment Program

Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday-Friday 8:00am - 4:30pm

Location: 9119 W. 74th St, Ste 350, Merriam KS 66204

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute:

The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders.

The value you’ll bring to the team:

Greets patients and visitors in a prompt, courteous and helpful manner.

Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.

Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.

Schedule patient appointments in software as trained following scheduling procedures and standards.

Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients' complete paperwork.

Current knowledge of ICD-9 and CPT-4 coding applications.

Qualifications

The expertise and experiences you’ll need to succeed:

High School Diploma or equivalent

Up to 1 Year of Experience

One (1) to two (2) years of position-related experience, Preferred.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Shawnee Mission

Schedule: Full-time

Shift: 1 - Day

Req ID: 24021306

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.