The Customer Service Specialist plays a key role in supporting customers by managing order processing, resolving inquiries. This position involves coordinating with internal teams to meet customer needs and maintain high service standards in a fast-paced manufacturing environment

ESSENTIAL FUNCTIONS

Respond to customer inquiries via phone and email Process orders through order processing software Manual entry of orders Work with internal teams on order status and changes Customer portals Handle customer complaints and escalate issues as necessary. Prepare and provide accurate quotes, pricing to customers. Run reports & audits of orders Update & maintain records in JDE Serve as a liaison between internal departments and customers May be assigned additional projects and responsibilities at the sole discretion of the Customer Service Manager

EDUCATION & EXPERIENCE REQUIRED

Customer service experience desired, this may be waived for the right candidate. Experience with Salesforce or JD Edwards is preferred. Knowledge of Microsoft Office (Excel, word, Outlook)

PHYSICAL DEMANDS / ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to reach with hands and arms. The employee is frequently required to stand/or sit, squat, turn/twist, reach, use hands to: finger, handle, feel or operate objects, tools or controls, and computer keyboards. 

The employee must never lift, carry, push or pull up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

While performing the duties of this job, the employee may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures and work space restrictions. 

The noise level in the work environment occasionally loud.

Employees will be required to wear the proper Personal Protective Equipment (PPE), which may include: eye, hearing and respiratory protection, protective smock, steel toe shoes, gloves, hard hats, or face shields. Contact lenses may not be allowed in some areas.

The associate must also be willing and able to travel by all forms of transportation. 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.