Widen Your Horizons. Join the Next Chapter of Your Career

 

At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.

We work for a brighter future, thinking today about the world of tomorrow. ​

Don’t miss the chance to shape your #FutureInSight with us!

 

We’re looking for pioneers eager to explore new horizons and leave a lasting impact. We offer a world of opportunities for those ready to embrace challenges and make a real difference in people’s lives through their work. We nurture talent and creativity, empowering you to reach new heights in a dynamic and inclusive environment.

 

We are seeking a Customer Service Specialist to join our team in Croatia. The role involves supporting Bulgarian clients, ensuring clear communication and efficient management of orders and complaints.

 

Join us in redefining the boundaries of what’s possible!

 

CS specialist tasks

Processing orders accurately and on time, as well as communicating with customers via phone and in writing Receiving various requests and providing information about products, received orders, or complaints Entering orders into the system and issuing approvals Working with internal systems necessary for business operations Handling complaints – receiving, processing, issuing approvals, communicating with customers and production, and managing complaints in the internal system Closely collaborating with other company departments Preparing and analyzing relevant reports based on supervisor specifications Performing other tasks as assigned by the supervisor

 

The candidate must also have:

excellent knowledge of the Bulgarian language, written and verbal English language – communication level computer skills (Microsoft Office, the Internet and Outlook); knowledge of SAP an advantage a friendly, impartial and flexible approach to work related tasks; working experience on the same or similar position (a preferable requirement); strong organizational and time management skills good communication, interpersonal, and problem-solving skills

 

What’s in it for you:

 

In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of some of the benefits and perks you will enjoy by choosing us:

 

Educational and language courses One year contract Friendly work environment in modern offices Competitive compensation Opportunities for personal and professional development Be part of a continuously growing multinational company Work alongside supportive colleagues Learn from your supervisor through hands-on collaboration Opportunity to define and create new ideas and processes, work with international colleagues, and enjoy flexible working hours

 

We are hiring a one-year replacement position; office location – Novigrad or Zagreb. The expected start date is immediate or as agreed. Students are also considered.

If you are interested, please apply by sending your CV and cover letter in English.

 

Recruiting process

Our recruitment process may vary. If you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.

 

Our Diversity, Equity and Inclusion commitment​

 

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.