The Customer Service Specialist is responsible for account set ups and claims data quality controls for a portfolio of multinational accounts. The Customer Service Specialist works to support the production of accurate and timely multinational loss runs to internal and external clients.

Maintain account set ups for portfolios of accounts

Using monthly reports, review account definitions in the Multinational Loss Repository to ensure all accounts are properly established: identify account codes and policies that belong to an account and ensure that they are properly established in the loss run system. Liaise with team members as required/needed. For example, work with other members of the RMIS team to clarify requirements of a specific task, work with Chubb offices worldwide (Operations, Underwriting) to clarify account structures as needed, as different structures will impact how claims data is transmitted to the RMIS team.

Loss Information Support for a Portfolio of Accounts

For the portfolio of accounts, ensure the quality of the claims data available: Run weekly or ad hoc queries to control quality of the claims data in question  Conduct research to identify the source of the information from the various local systems at the department’s disposal, or liaise with the local claims teams worldwide, in order to obtain the missing claim details required to be present in a loss run. Update the claim information consolidated centrally in the multinational loss run system Use the loss run system to provide the claim information as requested by internal or external customers.

Interact with Chubb offices & vendors to ensure quality & timeliness of data.

Understand relations between the various systems used to provide loss information and put knowledge in application to maintain/improve/correct data.

Extreme attention to detail to ensure accuracy in the data entries performedSolid data analysis skills and effective problem solving abilityKnowledge of customer service principles and practicesGood Interpersonal and communication skills, both oral and written