About the role:

As a Customer Care Agent, you will be the primary contact for day-to-day order management, overseeing processes from order entry to payment. You will manage a dedicated portfolio of accounts to ensure a seamless customer experience, acting as the internal voice of the customer and collaborating with various internal departments. This position is ideal for a motivated individual with a passion for delivering exceptional customer service in a fast-paced environment.
 

Key responsibilities:

Act as the Single Point of Contact for a designated portfolio of customers.

Proactively communicate with customers in a professional and business-oriented manner.

Build and maintain productive working relationships with internal departments and external clients.

Ensure customer requirements are understood, communicated effectively, and completed on time.

Log customer requests and complaints, following through to resolution within required time frames.

Coordinate with Pricing and Sales teams to facilitate contract discussions and ensure accurate order processing.

Manage the backorder process and maintain high standards throughout the order-to-cash process.

Demonstrate attention to detail and strong organizational skills to meet customer needs.

Set priorities effectively and apply problem-solving skills to manage workload in a dynamic environment.

Provide timely updates to customers and internal teams regarding order statuses and issue resolutions.

Attend customer site visits as required to strengthen relationships and understand their needs better.

 

About you:

Proficiency in English (both written and oral); knowledge of Greek is an advantage.

IT literacy, including proficiency in standard office applications.

Exceptional customer focus with the ability to build sustainable relationships of trust.

Strong problem-solving skills and the ability to multitask in a high-volume, fast-paced environment.

Resilient, self-motivated, and flexible to adapt to changing circumstances.

Excellent communication skills, both verbal and written.

 

We offer:

A customer-centric role in a global organization committed to excellence. Opportunities for professional growth and development. Hybrid work model offering flexibility. Competitive salary and benefits package tailored to local market standards. A collaborative and supportive team environment.