Customer Service Specialist -Remote, United States **Come Build The World With Us!** It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. As a Customer Service Specialist, you will support our Customer Service daily operational rhythms. This includes answering phone calls from customers, distributors and sales personnel, responding to email inquiries from general mailboxes and supporting manufacturing with order information. You may also assist in training new employees in addition to other duties assigned by management. Success in this role will include the ability to research answers using multiple resources to process inquiries in a timely manner. This individual will be required to work in a fast-paced environment, have attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with business processes, product and technology. Is a subject matter expert in order process work flow. **The Job:** As a Customer Service Specialist, you’ll be working as a **remote** employee. You’ll get to: + Process customer and internal requests in a positive and professional manner, while adhering to Stanley Black & Decker’s Code of Business Ethics + The ability to spend an average of 4 hours a day answering incoming calls and execute outgoing calls in support of customers, Sales, and supplier and peers in a timely manner to ensure a high level of customer satisfaction + Assist the team and help other members to increase their knowledge and overcome roadblocks + Process returns, replacement orders, customer requests for literature/information/technical support/order status and pricing + Process shipment inquiries including, but not limited to, freight calculations, expedite orders, return authorizations, and delays + Enter credit card transactions while ensuring accuracy + Ability to learn/recognize multiple brands of equipment for industrial applications **The Person:** You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: + High School Diploma/GED + Minimum 3+ years of Customer Service role + SAP and SalesForce experience preferred + Self-starter with ability to work independently + Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook + Strong communication skills – written and verbal + Commitment to Customer Service + Occasional travel for onsite trainings required **The Details:** You’ll receive a competitive salary and a great benefits plan including: + Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. + Discounts on Stanley Black & Decker tools and other partner programs. **And More:** We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: + _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. + _Learn:_ Have access to a wealth of learning resources, including our Lean Academy and online university. + _Belong:_ _Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences._ + _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! \#LI-Remote \#LI-SB1 **_We Don’t Just Build The World, We Build Innovative Technology Too._** Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. **Who We Are** We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. **Benefits & Perks** You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. **What You’ll Also Get** Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. **Learning & Development:** Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). **Diverse & Inclusive Culture:** We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. **Purpose-Driven Company:** You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. **EEO Statement:** All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)