The Customer Service Specialist performs administrative and customer service tasks for the call center. You are responsible for answering incoming calls, responding to inquiries, and providing program information telephonically and by email. In addition, you are responsible for uploading forms electronically, processing incoming mail, and performing various administrative tasks as required.
LOCATION: Malvern, PA - Will work in office two days per week, and remotely the remaining days.
Customer Service Specialist duties:
Answer and direct inbound callsCommunicate program information to patients, providers, dialysis centers and other caregiversUpload forms electronically, process incoming mailCustomer Service Specialist requirements:
High School Diploma or equivalent2 years of either call center or administrative experienceExcellent communication skills, both written and verbalBasic proficiency in MS Word, Excel, OutlookDemonstrated accuracy in documentation and data entry a plus!DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working on DaVita’s vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. Our more than 600 dedicated Customer Service Specialists, nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and end-stage renal disease (ESRD) across the US each month.
Pay Range: $18-19 an hour
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$18.50 - $27.00 / hourCompensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits