Beijing, Beijing, China
23 days ago
Customer Service Specialist II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and ambitious individual to join our team as a China, AIG, China Service, Service Order Process Specialist. In this Sports/Recreation role, you will have the opportunity to work in a world-class organization that values your growth and development.

Responsibilities:Issue quotations for billable services based on technical fault diagnosis, ensuring exceptional service to customers.Process non-billable service orders and track parts consumption in SAP.Confirm billable service information with customers, completing orders and parts consumption.Invoice customers and ensure timely delivery.Review and track accounts receivable regularly.Assist Field Service Engineers in managing inventory of essential components.Coordinate with Call Center and other functions to meet customer requirements.Requirements:Bachelor's degree required, preferably in a medical or biological field. Equivalent experience will also be considered.Minimum of 2 years related working experience.Good knowledge of SAP preferred.Excellent communication, planning, and coordination skills.Proficiency in English writing, reading, and speaking.Strong MS Office skills (Excel, PowerPoint, Word).Basic understanding of SAP.

Join our team at Thermo Fisher Scientific Inc. and make a meaningful impact in the world. Apply today at http://jobs.thermofisher.com.

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