About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

Career development with an international company where you can grow the career you dream of.

A company named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Customer Service Specialist (Maternity leave)

Main Purpose of Job

Customer Service – Order Entry, Inventory Management and field support

Key Responsibilities

Primary Objectives

Customer Satisfaction

Operation excellence

Ensure all PO and non PO orders are processed accordingly

Apply with procedures

Top responsibilities

Order processing and follow through order fulfillment

Promptly address customer and sales force queries on processed an in process orders

Monitor consignment stock levels and coordinate/follow up stock counts

Compliance with local/Corporate policies and procedures

Inventory management

Main competences

Ability to deal with complaints tactfully, calmly and politely

Team player

Overcome obstacles

Quality commitment

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.

When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.

Minimum requirements: Skills and experience 

High school degree – preferred 2 years post high school

Proficient in Order Processing software and Microsoft Word

Superior customer oriented telephone skills

Basic product and cath lab processes knowledge

Efficient record keeping skills

English - B2

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