Come and join our Customer Service department in Roihupelto, Helsinki. Do you have strong customer service and administrative skills? Are you a confident communicator with internal and external customers? We are looking for a Customer Service Specialist – Order Processing for the Customer Service department at Sartorius. In this role, you will be responsible for supporting with administrative duties such as providing reports, processing customer orders, communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery for our laboratory products. The closest customer service team consists of 11 professionals, and we are looking forward to shaping the future with you. This position is available for full – time on a permanent basis. It is a hybrid role requiring some days on site in Roihupelto, Helsinki, with the opportunity to work some days remotely. Please apply in English only. Grow with us – Your Responsibilities + On a daily basis you will ensure client orders, delivery slips and invoices are processed correctly and on – time and manage a shared email inbox to answer customer enquiries via email and phone and forward request to the relevant departments + Coordinate with other/internal teams to handle purchase orders, track customer orders for UK and Nordics region + Coordinate with customers, agents or other departments on logistics services request (i.e.: correct shipment, returns, unblocking of order in finance department) and maintain records on systems + Check delivery times, maintain and ensure accuracy of contract terms, agreements and related documents + Verify invoices and generate and distribute customer reports and point of sale service billings + Assist in customer payment arrangements with the support of the finance department + Use Salesforce and SAP to maintain customer data and order information What will convince us + Bachelor’s degree in business administration or relevant field would be beneficial + Strong customer service, administrative or order processing experience within a fast-paced environment (retail, logistics, FMCG, freight – forwarding, pharmaceuticals, manufacturing, food etc.) + Ability to provide excellent customer service to internal and external customers + Ability to react quickly to enquiries, proactive, can juggle multiple enquires at the same time + Strong attention to detail, high level of accuracy + Highly organised, able to take ownership of varied processes + Good team player + Good IT skills: Microsoft Office (Outlook, Excel etc.), use of CRM (Salesforce) or SAP system would be useful, however full training will be provided + Fluent in English; Finnish is beneficial What we offer You: + A full-time role within a dynamic and expanding international laboratory and bioprocess technology company, offering a stable working environment in a highly sustainable organization. + The opportunity to be part of a team that enables scientists to develop innovative medications to combat serious illnesses. + Great possibilities for international career development + The wellbeing of our employees is a top priority. Therefore, we offer a flexible work environment, comprehensive occupational healthcare services, opportunities for learning and development, supported lunch and wellbeing services, a personnel fund, e-bike options, and remote work possibilities. + A workplace that supports our company values: Sustainability, Openness, and Enjoyment. At Sartorius, work and fun go hand in hand! About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers