Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Role overview

The (Sr.) Customer Service Specialist is responsible for processing orders, as well as handling and resolving customer complaints, and servicing requests or inquiries in a professional and expedient manner.

 

Responsibilities

Receives, researches and answers customer inquiries and requests regarding accounts, products, repairs, pricing, promotions, terms and services offered. Processes sales orders requests including dealer orders , end user promotions, product complaint, goods return and exchange requests. Guides complaint resolution to ensure that proper and satisfactory closing is obtained from dealers, dentists, etc. If applicable enter complaints into appropriate complaint handling system. May be responsible for reviewing, documenting, logging, maintaining and/or initiating the investigation for potentially serious complaints. Evaluates information to determine if feedback constitutes a complaint. Then file necessary product complaint onto required system within timeframe. Processes literature and lead requests as received from customers or field force representatives. Researches customer inquiries and assures satisfactory completion. Processes promotional orders, dental convention orders, loaner requests, customer credit requests, and fulfills free-goods requests. Tracks customer orders and repairs as requested. Tracks orders and acknowledges customer purchase orders. Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment. Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.

 

 

Experience & Qualifications

At least 3 years related experience in Sales or Customer Services Demonstrated ability to deal effectively with customers and strong telephone etiquette skills Experience in/or appreciation for the dental industry is preferred

 

Skills & Competencies

Experience in resolving conflict and problem solving, sometimes in a stressful environment Knowledge of MS Office, including Excel and MS Word Knowledge of AX or other similar data entry software Ability to perform basic arithmetic computations Strong oral and written communication skills are required Good organizational, interpersonal and communication skills Capable of working independently Detail-oriented with calmness to process multiple tasks when needed Can handle assignment under pressure Goal-driven and team player

 

 

 

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.