What Operations Management contributes to Cardinal Health

Operations Management is responsible for strategic oversight and leadership direction within the operations function.

Job Summary

Responsible for directly supervising Customer Service staff that are performing order management for the manufacturers supported by the 3PL business.

Oversee the daily activities of the staff, supporting their growth and development within the company, assisting with the management of the manufacturers’ accounts and collaborating with the other 3PLS departments.

Responsibilities

Training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessaryHold employees accountable, sets priorities for the team to ensure task completion; coordinates work activities with other supervisorsHandle any escalations and apply expertise to solve standard and non-standard problems within own areaMakes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making effortsBuilds confidence and respect of others through a positive and energizing styleAssists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstaclesBuilds customer relationships, interprets customer needs and assesses their business requirementsResolves day-to-day or routine problems using defined processesWorks/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellenceActively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success

Qualifications

High school diploma highly preferred , College Degree preferred1-2 years of customer service-related experience preferredStrong communication/customer service skills, (written and verbal) preferredStrong leadership skills preferredIntermediate Microsoft Office knowledge preferredAbility to sit for long periods of time in an open settingDemonstrate superior customer support talentsAbility to prioritize multiple, concurrent assignments and work with a sense of urgencyStay organized by utilizing time management skills

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations, or business support staffAdministers and executes policies and proceduresEnsures employees operate within guidelinesDecisions have a direct impact on work unit operations and customersFrequently interacts with subordinates, customers and peer groups at various management levelsInteractions normally involve information exchange and basic problem resolution

Anticipated salary range: $66,500 - $94,500 

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 04/21/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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