The Customer Service SPG Supervisor provides the leadership and technical skills to develop Customer Service representatives across their team to perform at a world class service level. To include helping the Customer Service department achieve yearly predetermined company goals, develop standardized processes applicable to all current and newly acquired lines of business that comply with company guidelines. Ensuring the Customer Service Team is delivering a “superior customer experience” to all external and internal customers, through the development and execution of high-performance training. The supervisor is responsible for cultivating a continuous improvement environment within the Customer Service team by leading continuous process improvements and identifying plans to improve efficiencies. As a member of the Supply Chain, they must understand and utilize all logistics systems and processes to effectively develop and deliver ever changing service programs to meet the complex needs of all distribution channels and product lines, while achieving cost and service targets. They must focus on standardizing processes through identifying the current differentiating processes between all lines of business and developing a cohesive strategy which creates procedures that ensure comprehensive documentation and metrics tracking, and a training program that is maintained at all levels within Customer Service.