Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

Customer Service

Job Qualifications:

Skills:

Call Center, Call Management, Coaching, Leadership, Problem Solving

Certifications:

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Customer Service Supervisor joining our team to support USCIS activities in our Bossier City facility. At GDIT, people are our differentiator. As an Customer Service Supervisor supporting a large contract, you will be trusted to motivate, coach, and develop a team of contact center professionals.

ESSENTIAL JOB FUNCTIONS:

Model high ethical and professional conductLead a team of call center representatives using proven coaching methodsMaintain focus on client and operational goals while ensuring customer satisfactionProvide administrative support to assist with the management of day-to-day operationsIdentify business risks and opportunities through the analysis of information and resultsPromote positive work culture among teamSet and achieve operational goalsContinuously measure and evaluate processesWork to deliver continuous efficiencies and cost savingsDrive best practice standardsDevelop presentations for client and leadership as neededIdentify performance gaps and implement continuous service improvementEnsure high level of quality through monitoring and managementCreate, update, and maintain reporting as needed

REQUIRED QUALIFICATIONS:

High School Diploma or equivalentFive or more years of related experienceFive or more years of experience managing teams up to 15 or more direct reportsLouisiana residency within a 60-mile radius of our Bossier City facilityMust be a US Citizen

PREFERRED QUALIFICATIONS:

Bachelor’s degree in business or a related fieldCall Center Management experience HIGHLY preferredExcellent business and analytical problem-solving skillsStrong communication skillsAbility to work independentlyExperience on USCIS account

WORK ENVIRONMENT:

Hours of Operation: Mon -Fri 7 am - 8 pm CST

WHAT GDIT CAN OFFER YOU:

Internal mobility team dedicated to helping you own your careerCutting-edge technology you can learn fromA hybrid work environment with the ability to work from the comfort of your home

The likely salary range for this position is $43,888 - $48,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA TX El Paso

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.