Supervises a team of Customer Service Account Representatives, overseeing all day-to-day activities for the order to cash process. The Supervisor is responsible for guidance and direction to staff, directing workflow, ensuring adherence to standard operating procedures, interviewing/hiring process, staff training, problem solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparation. Supports various functions within the organization, reporting to the Senior Manager, Global Customer Service. **ESSENTIAL JOB FUNCTIONS** · Leads the daily activities of the Branded Customer Service team while exemplifying company values with pride. · Fosters an environment of continuous improvement to empower and develop team members targeting organizational objectives. · Acts as the primary escalation path and resource for the Branded Customer Service team to support day-to-day PO processing while providing support and coaching as necessary. · Proactively identifies the team's strengths and opportunities for improvement; constantly working to streamline efficiencies and initiate process enhancements. · Motivates, inspires, coaches, supports, and provides guidance to staff; effectively and professionally diffuses tense situations and manages conflict. · Communicates, collaborates, and strategizes with the leadership of other internal departments to improve processes and resolve issues. · Applies technical expertise to support interdepartmental teams as required. · Exemplifies a functional knowledge of relative tools, including the ERP system, reporting tools and partner portals. · Leverages data to address/identify inefficiencies, initiate process enhancements, and best practices as needed. · This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. **MINIMUM JOB REQUIREMENTS** **_Minimum_** _level of education required_ · Bachelor's Degree in business administration, agribusiness, or related degree. _Minimum_ _number of_ **_year(s)_** _of experience_ _required in addition to education plus type(s) of functional experience_ · 5 years of international contract management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience. _Other required_ _type(s) of_ **_functional experience_** _(e.g. Production/Operations, Accounting, Forklift Operator, Inventory Control,_ _etc.)_ · Exemplary communication skills – able to quickly build rapport with different personalities. · Strong organizational, time management and critical thinking skills. · Ability to problem solve with little guidance. · Not afraid to take the initiative in critical situations. · Possess passion for customer service. · Expert ability to anticipate and respond in challenging situations. · Well organized, detail oriented. · Strong prioritization skills. · Strong written and verbal communication skills. _Total minimum_ _number of years of experience required_ **_in_** **lieu of degree** _(if applicable)_ · 10 years of account management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience. _Other job requirements_ _(e.g. certifications/licenses, CPG experience, work overtime/weekends, etc.)_ · N/A **PREFERRED SKILLS AND EXPERIENCES** (Specialized education, specific software experience, etc.) · Bachelor's Degree in business administration or agribusiness. · International contract order management experience. · Experience with broker agreements and processes. · Export knowledge and experience. · Experience working in an ERP system, preferably SAP. · Experience working with agricultural products and food safety regulations. · Knowledge of transportation/logistics procedures, including air, ground and ocean shipments. · Experience in cloud operations. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.