Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics part of the business, currently looking for a Customer Service Supervisor for our UK, IT, IL & BLX team. 

In this role you will collaborate closely with the Head of Customer Care and other team supervisors in order to ensure that Ormco is a reliable, professional and responsive partner for all customers with focus on the your markets.

What is your role going to look like?

Leading, supporting and developing team of 8 Customer Support Specialists.Working with stakeholders, like Sales and Credit collections, to deliver on targets with high customer satisfaction.Insuring the team has a high standards of Customer  Experience (phone calls coverage, backups, professional customer approach).Working in continuous improvement methodology to find better and improved ways of working our  processes.You care about building and maintaining excellent relationships with various stakeholders (sales, credit collection, finance, warehouse colleagues).Supervisors participate on stakeholders’ meetings to represent the CS organization,  and to collect and act on Customer Experience feedback.You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.

What can you look forward to?

WELL certified offices - we’re the only program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…)Initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)25 days of vacation4 paid sick daysMeal vouchersHybrid work modelContribution to wellness and leisure activities – Multisport and EdenredRetirement plan contribution and life insuranceLanguage coursesEmployee Assistance Programfree consultations in mental health, legal and financial areas for you and your family membersCompany discountsAttractive work environment in Prague 8 – LibeňFree parking in the officeRelocation supportThis Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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Job Requirements:

What will you bring?

Strong leadership skills and team-oriented personality, team playerProven successful experience of building and developing high-performing teamsStress management, strong structure and goal orientationRisk and project management driven by customer focusAbility to build strategic work relationships and negotiate with internal and  external customersEfficient communication, provide constructive feedback, mentorship and coachingStrong stakeholder managementFluent level of English languageDutch or Italian language will be an advantage

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.

Corporate:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.