About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
Job DescriptionAvery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support, with the goal of ensuring customer satisfaction and execution of the operation plan.
Responsibilities:
Coordinate and supervise daily activities of the team and responsible for team leadership and development such as: team vacation schedule, training, coaching
Order follow up with our warehouses and plants, and proactively communicate supply chain issues and provide alternatives.
Communicate, implement and interpret customer service policies and procedures.
Identify and coordinate the implementation of new process improvements and initiatives, coordinate the customer service function with other functions, e.g. commercial, operations functions.
Identify any customer concerns, investigate and resolve problems, and respond to customer inquiries. Champion customer needs and follow-up on customer inquiries.
Provide responsive order management support including order entry, or expediting and shipment information to customers.
Coordinate team efforts to support the sales team to achieve the operating plan.
Support the training and development of the customer service team, estimating workload needs, etc.
Act as team role model and change-agent, positively lead and influence team members to collaborate together to achieve individual and business goals.
Typically does not spend more than 40% of time on day-to-day order management activities (until the team is complete more time will need to be allocated to daily order management and order entry)
QualificationsHigh School Diploma or equivalent required, Bachelor’s degree a plus.
Fluent English required, other European languages a plus.
5+ years experience in B2B customer service in multinational companies; experience in leading a team is plus.
Strong written, verbal communication skills across levels and multiple functions in the organization
Good knowledge of applicable computer systems, such as Microsoft Office or Google tools, in particular Excel and Powerpoint, and ERP systems, for example Oracle Fusion, SAP, etc.
Excellent customer service skills.
Possess leadership, mentoring, training and project management experience and skills.
Strong reporting and presentation experience and skills.