Description Our client in San Diego is committed to providing exceptional service and support to their customers. They are seeking a motivated and experienced Customer Service Supervisor to lead a team of customer service representatives and ensure the delivery of high-quality service to their clients. The Customer Service Supervisor will oversee the daily operations of the customer service team, provide coaching and development for staff, and ensure that service standards and performance metrics are met. This role plays a key part in fostering a customer-focused culture and driving operational excellence. Responsibilities: + Team Management: Directly supervise customer service representatives, including scheduling, training, and performance management. + Customer Satisfaction: Monitor and ensure adherence to service standards to provide an exceptional customer experience. Handle escalated customer issues and concerns as needed. + Operational Oversight: Develop and implement efficient workflows and procedures to improve the overall effectiveness of the customer service team. + Performance Metrics: Track and analyze key performance indicators (KPIs) to assess individual and team performance. Prepare performance reports and share insights with management. + Training and Development: Conduct regular coaching and feedback sessions with team members to enhance skills, knowledge, and engagement. Organize training programs to address any identified gaps. + Collaboration: Work closely with cross-functional teams, including sales, operations, and product support, to ensure seamless collaboration and communication in meeting customer needs. + Problem Resolution: Proactively identify and resolve operational challenges, improve processes, and prevent future issues. Requirements + Experience: Minimum of 3-5 years in a customer service role, with at least 1-2 years of supervisory or leadership experience. + Skills: Strong leadership, coaching, and mentoring skills. Excellent communication and interpersonal skills with the ability to handle challenging situations diplomatically. + Technical Proficiency: Familiarity with customer service management tools (e.g., Zendesk, Salesforce) and MS Office Suite. + Problem-Solving Ability: Proven ability to analyze performance metrics, troubleshoot issues, and implement effective solutions. + Education: High school diploma or equivalent required. Bachelor’s degree in Business, Communications, or a related field preferred. Preferred Skills: + Bilingual proficiency (e.g., Spanish, French, or another language) is a plus. + Experience in a call center or high-volume service environment is highly desirable. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .