The Customer Service Supervisor has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.

General Responsibilities
• Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, inventory status etc.
• Reviews daily reports to identify performance gaps and to drive performance and improve processes
• Arranges timely assessments regarding customer allocation and workload within the team, and works on balancing resources
• Coordinates work schedules and secures sufficient back-up within the team to cover business requirements
• Arranges individual meetings to address performance, provide coaching and discuss development plans
• Coordinates regular team meetings to keep the team informed and align priorities
• Supervises the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving
• Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc.

Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Ability to lead, coach, and develop team members
• Holds self and others accountable to achieving goals and standards
• Ability to work in a fast-paced environment to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

SmarterTogether

Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

 As OneSensata, we are working together to make things work together 

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NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.