Customer Service Supervisor Apply now » Date: Mar 5, 2025 Location: Mason, MI, US Company: Dart Container Location: Administrative Sales Supervisor: Valerie Rentfrow Recruiter: Amanda Greenwood Pay Grade: 17 We're looking for a Customer Service Supervisor to lead and support our team of Customer Service Representatives and Data Entry Assistants, ensuring smooth operations and top-notch service! You'll coach and develop staff, optimize processes, and use Salesforce to track performance. Problem-solving is key as you collaborate across departments to resolve complex issues. Plus, you'll recognize great work and help employees grow. If you're a strong leader with a passion for customer service, apply today! Core Skills and Qualifications: The ideal candidate must possess all of the following: + High School Diploma/GED + Five (5) years Customer Service experience or (2) years Customer Service experience with an Associates degree in a related field + Excellent verbal and written skills necessary to communicate intricate job-related processes to internal and external customers + Organizational skills including the ability to prioritize workload to meet deadlines + Ability to coach and mentor Customer Service Representatives + Ability to maintain confidentiality + Ability to perform duties with minimal supervision + Ability to utilize business sense and creativity to develop new ideas and solutions + One (1) year experience utilizing a CRM Tool such as Salesforce Preferred Skills and Qualifications: + Six (6) months Outlook experience + One (1) year SAP experience Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries. Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more. Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer. *THC testing ONLY when such testing is required by law. Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. https://www.dartcontainer.com/eeoaa/ If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state. If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.