At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:   

Work in an entrepreneurial and dynamic environment with a chance to make an impact.   Develop lasting relationships with great people.   Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Customer Service Supervisor I

The Customer Service Supervisor I is responsible for overseeing a team of Customer Service Representatives providing all levels of support to internal and external customers by troubleshooting any order and/or delivery issues. Customer Service Supervisors are responsible for the processes and systems related to the servicing of customers and support of Sales and the rest of the Supply Chain teams.

Essential Functions

Direct supervision of a team consisting of Customer Service Representatives and SpecialistsOversee all team responsibilitiesRecommend solutions for customer service issues and complaintsIdentify opportunities for process improvement and service level improvementCoordinate with other department Supervisors to resolve customer issuesAttend and participate in weekly cross departmental meetingsCollaborate with other department managers and supervisorsPrioritize collective efforts towards resolving critical customer issues and/or process improvementTrain and enforce policies and procedures with new and existing CSR team membersImplement change and/or revisions to any processCollaborate with Customer Service Manager to set CSR shift schedulesManage CSRs timecards, PTO, and attendanceManage day to day changes in workload within the CSRsHelp set priorities and urgencyEvaluate CSR team productivity through reportingInterview CSR candidates and provide input to Managers in employee selectionCreate and administer performance reviewsPerform coaching and administer write ups when necessaryDevelop and manage relationships with Customers and Sales team members including responding to emails and phone callsParticipate in customer visits when neededAble to work flexible hours to train, develop and execute process’ throughout the yearRegular and predictable attendance is an essential function of the jobCollaborate with Sales Manager, Cost Management, Planning, and Order Management for promotional planning and executionPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

Minimum Qualifications:2 Years  – Experience in Field or similar manufacturing environment0 Years  – Experience in Position0 Years  – Experience managing people/projects

                *experience may include a combination of work experience and education

Preferred Qualifications:4 Years – Experience in Field or similar manufacturing environment2 Years – Experience working in Position               2 Years – Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customersInnovACTMakes recommendations to continuously improve policies, methods, procedures, and/or productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiencyFind a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blameEmpowered to be GreatConsistently looks for ways to improve one’s self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectations

Education

Minimum Required: Associate's DegreePreferred: Bachelor's Degree or higher

Certification/License:

Required:            N/APreferred:           N/A

Foreign Language

Required:            None RequiredPreferred:           None Required

Typical Compensation Range

Pay Rate Type: Salary

$68,640.00 - $88,874.50 / Yearly

Benefits

https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

Niagara Plant Name
CORP-MAIN