Job details Spherion Staffing is a leading workforce solutions provider dedicated to helping businesses connect with skilled talent in a range of industries, including administrative, industrial, clerical, and professional roles. We specialize in recruitment, staffing, and workforce management, with a strong focus on aligning candidates with the right career opportunities to support both individual and organizational success. ...
The Customer Service Supervisor will lead and manage a team of Customer Service Representatives (CSRs) responsible for handling the initial two tiers of a ticketing system. This role includes overseeing ticket creation, directing tickets to the correct departments, and maintaining high engagement within the team. The Supervisor will work closely with the support team leader to create a seamless flow between departments, ensuring high-quality customer interactions and efficient issue resolution.

Responsibilities:
Supervise a team of 10 Customer Service Representatives, ensuring tickets are accurately created and routed to the appropriate departments (Billing, Sales, Support, etc.).
Monitor calls and tickets daily to coach and develop CSR team members on customer communication, tone, and information-gathering skills.
Lead weekly team meetings, providing updates, guidance, and team-building activities to encourage collaboration and improve performance.
Collaborate closely with the support team leader, serving as a key liaison between the Customer Service and Support teams.
Manage team attendance, monitor timekeeping, and oversee disciplinary actions, performance reviews, and evaluations for CSRs.
Actively participate in the hiring and onboarding process for new CSRs and make recommendations for promotions, disciplinary actions, and terminations as necessary.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Skills:
Familiarity with CRM or customer ticketing platforms.
Previous experience in a growing customer service department or similar dynamic environment.
Knowledge of common issues related to billing, sales, and support, with the ability to triage and escalate tickets effectively.
Experience with workforce management software for timekeeping and performance tracking.

Education:
Bachelors

Experience:
4-7 years

Qualifications:
Proven experience in customer service supervision or a similar management administrative role.
Strong communication and coaching skills to effectively guide team members in customer interactions.
Proficiency in managing ticketing systems and customer service software.
Ability to work collaboratively across departments and lead team meetings effectively.
Strong organizational skills to oversee timekeeping, evaluations, and general team performance management.
Bachelor???s degree in Business, Management, or a related field.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow more Spherion Staffing is a leading workforce solutions provider dedicated to helping businesses connect with skilled talent in a range of industries, including administrative, industrial, clerical, and professional roles. We specialize in recruitment, staffing, and workforce management, with a strong focus on aligning candidates with the right career opportunities to support both individual and organizational success.

The Customer Service Supervisor will lead and manage a team of Customer Service Representatives (CSRs) responsible for handling the initial two tiers of a ticketing system. This role includes overseeing ticket creation, directing tickets to the correct departments, and maintaining high engagement within the team. The Supervisor will work closely with the support team leader to create a seamless flow between departments, ensuring high-quality customer interactions and efficient issue resolution.

Responsibilities:
Supervise a team of 10 Customer Service Representatives, ensuring tickets are accurately created and routed to the appropriate departments (Billing, Sales, Support, etc.).
Monitor calls and tickets daily to coach and develop CSR team members on customer communication, tone, and information-gathering skills. ... Lead weekly team meetings, providing updates, guidance, and team-building activities to encourage collaboration and improve performance.
Collaborate closely with the support team leader, serving as a key liaison between the Customer Service and Support teams.
Manage team attendance, monitor timekeeping, and oversee disciplinary actions, performance reviews, and evaluations for CSRs.
Actively participate in the hiring and onboarding process for new CSRs and make recommendations for promotions, disciplinary actions, and terminations as necessary.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Skills:
Familiarity with CRM or customer ticketing platforms.
Previous experience in a growing customer service department or similar dynamic environment.
Knowledge of common issues related to billing, sales, and support, with the ability to triage and escalate tickets effectively.
Experience with workforce management software for timekeeping and performance tracking.

Education:
Bachelors

Experience:
4-7 years

Qualifications:
Proven experience in customer service supervision or a similar management administrative role.
Strong communication and coaching skills to effectively guide team members in customer interactions.
Proficiency in managing ticketing systems and customer service software.
Ability to work collaboratively across departments and lead team meetings effectively.
Strong organizational skills to oversee timekeeping, evaluations, and general team performance management.
Bachelor???s degree in Business, Management, or a related field.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

Show lessShow morekey responsibilities

Supervise a team of 10 Customer Service Representatives, ensuring tickets are accurately created and routed to the appropriate departments (Billing, Sales, Support, etc.).Monitor calls and tickets daily to coach and develop CSR team members on customer communication, tone, and information-gathering skills.Lead weekly team meetings, providing updates, guidance, and team-building activities to encourage collaboration and improve performance.Collaborate closely with the support team leader, serving as a key liaison between the Customer Service and Support teams.Manage team attendance, monitor timekeeping, and oversee disciplinary actions, performance reviews, and evaluations for CSRs.Actively participate in the hiring and onboarding process for new CSRs and make recommendations for promotions, disciplinary actions, and terminations as necessary.

experience

4-7 years

skills

Familiarity with CRM or customer ticketing platforms.Previous experience in a growing customer service department or similar dynamic environment.Knowledge of common issues related to billing, sales, and support, with the ability to triage and escalate tickets effectively.Experience with workforce management software for timekeeping and performance tracking.

qualifications

Proven experience in customer service supervision or a similar management administrative role.Strong communication and coaching skills to effectively guide team members in customer interactions.Proficiency in managing ticketing systems and customer service software.Ability to work collaboratively across departments and lead team meetings effectively.Strong organizational skills to oversee timekeeping, evaluations, and general team performance management.Bachelor???s degree in Business, Management, or a related field.

education

Bachelors