Customer Service Support Assistant Location: White Plains, US **Summary** Provides efficient and cost-effective office support operations to the NYPA enterprise. Ensures NYPA information assets are protected, accessible and supports business needs. Provides support for efficient office management like copy/print services, mailroom services, shipping & receiving, reprographics and executive driving. Manages office supply inventory, prepares purchase orders, and processes/delivers office supply requests.\#LI-AH1 **Responsibilities** + Provide ground transportation service, open vehicle doors for passenger(s), carry luggage and communicate clearly with Executive Assistants and Travel representatives. + Maintain logs and itineraries for driving assignments. + Provide courier service for all NYPA materials when outside vendors cannot provide this service. + Provide backup for staff members in other departments in their absence. + Provide all backup and cross-functional work for any of the other members of the team. + Receive, sort and distribute internal (according to mail runs) and external mail. + Make hand deliveries and pick-ups of important documents and packages to executives or external parties, including Post Office, Bank Deposits and Bill Deliveries. + Operate in-house printing equipment and provide reprographic services for NYPA sites and headquarters. **Knowledge, Skills and Abilities** + Demonstrate an advanced level of Customer Service. + Ability to safely operate automobiles. + Thorough knowledge of Mailroom or Reprographic or wireless devices or equipment operations. + Ability to operate and maintain office equipment. + Basic Awareness/understanding of division between landlord and tenant obligations under NYPA’s lease. + Ability to address routine issues and resolve disagreement with onsite rep of building management. + Ability to formulate modest work scope, time schedule and other elements of work requisitions and ability to negotiate competitive prices; awareness of need to consult with other NYPA departments + Interpersonal skills to work effectively with building management, and potential vendors, contractors and employees. **Education, Experience and Certifications** + High school diploma, GED certificate required. + Valid drivers license required. + May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations. + Minimum 2 years of experience or an equivalent combination of education and experience. **Physical Requirements** + Ability to sit at desk for long durations of time. + Ability to lift up to 50 lbs. The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $50000.00-$68200.00. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities. The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law. NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email  accessibility@nypa.gov .