Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description- Provides information and assistance to customers via inbound/ outbound calls/ emails;
- Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
- Registers all details related to customer interactions in the database and contributes to the knowledge base development;
- Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
- Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
- Meets the service key performance indicators;
- Gets involved in the continuous development and improvement of processes and service;
- Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
- Fulfills any other tasks related to area of responsibility, as requested by direct superior.
- Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills)
- Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
- High sense of responsibility, patience, urgency and customer support;
- Capacity to organize and make decisions;
- Flexible and driven to solve customer's requests;
- Ability to work under pressure and good team engagement;
- Logical thinking and analysis abilities;
- Confident and willing to learn;
- Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
- Proactive and responsible in finalizing all assigned tasks;
- Willingness to work in shifts;
- Previous customer support experience is a plus.
WHY BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.