REQ#: RQ185995Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
 

HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:

Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.MAC Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.Interpersonal Competency: Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.Experience: 5+ years of relatedRequired Technical skills: Demonstrated experience in customer serviceDemonstrated experience in technical support serviceDemonstrated experience in system administration for Windows and Linux systemsDemonstrated experience trouble-shooting hardware, telephony, and videoDemonstrated experience deploying and testing hardware and softwareDemonstrated experience using an enterprise ticketing systemDemonstrated experience installing and maintaining Apple Devices Demonstrated experience working with Windows Operating SystemsDemonstrated experience working with Linux Operating SystemsDemonstrated knowledge of LAN/WAN architectures and troubleshootingDemonstrated working knowledge with VPN clients such as Cisco VPN and othersSecurity Clearance Level: TS/SCI with PolygraphDesired skills and abilities:Demonstrated exceptional security practice in working with Restricted Handling (RH) dataExperience working with special systems such as FSA3 and FiCETrained and Certified as a Data Transfer OfficerTrained and Certified as a Krypto handling technicianTrained to support special “Back Room” requirements Advanced training in FSA3 and FiCE architecture and in associated troubleshooting proceduresLocation: Reston, VA - On Customer SiteU.S. Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

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