Why work for us?

Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to breathe easier, live greener, and go further than ever before. 

With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.

Alkegen offers a range of dynamic career opportunities with a global reach. From production operators to engineers, technicians to specialists, sales to leadership, we are always looking for top talent ready to bring their best.  Come grow with us! 
Team Lead will be responsible for overseeing and managing sales and service operations for respective team. Reporting to Global Business Manager, the Team Lead, Sales plays a crucial role in achieving measurable impacts on buyer experience and sales outcomes.

Roles & Responsibilities: 
Team Management & Performance Monitoring
Lead and supervise a team of Account Manager, Sales employees by providing mentorship, guidance and coaching to enhance skills and performance.
Foster a positive, collaborative team culture and continuous learning environment.
Conduct regular team meetings to discuss goals, updates and address concerns.
Conduct timely 1:1 session with Account Managers.
Responsible for interviewing, and training employees, as well as planning, assigning, and directing work.
Regularly monitor and evaluate the performance of each customer service rep.
Identify training needs & facilitate ongoing training for Account Managers to enhance their skills.
Stay informed about product or service updates and ensure the team is well-informed.

Sales Performance & Reporting
Utilize commercial systems and processes to effectively manage assigned territory of self and team (CRM, tableau, Key Account Plans).
Prepare regular sales reports and forecasts for management review.
Provide insights and recommendations based on sales data and market analysis.
Achieve revenue targets and sales KPIs.
Develop and implement strategies to meet and exceed sales goals.
Negotiate terms and conditions with customers to secure profitable and mutually beneficial agreements.

Customer Relationship Management
Resolve escalated customer problems, complaints and inquiries that cannot be managed at the customer service level
Use CRM to maintain accuracy of all contacts / accounts, manage leads, and progress opportunities.
Own and Grow Assigned Accounts

Communication & Relationship building
Act as a liaison between the Sales & Service team and other departments (Sales, Productions, Planning, Logistics, Quality, Finance etc) fostering collaborative work environment.
Communicate effectively with business partners and internal stakeholders, providing regular updates on team performance and challenges.
Build relationships & networks to drive initiatives across the entire value chain with cross functional teams.


Qualifications and Experience:
Bachelor's degree in business, supply chain, engineering, or related field preferred
Excellent communication, interpersonal & leadership skills.
2-5 years of work experience in Customer Service & Logistics in manufacturing organisation; Experience of handling a team will be preferred.
Knowledge of international trade regulations and export documentation
Strong analytical and problem-solving abilities

If you are interested in being part of a world class Sales function here at Alkegen then we would love to hear from you.

At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation, and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.