Customer Service Team Leader

CSTL

Starting Salary: £11.90 per hourYour Role in the Team?As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading! How you’ll do it?We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.Other duties will include:·         Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions·         Maintaining excellent shop presentation standards to create an inviting atmosphere for customers·         Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop·         Adapting to different situations while remaining customer-focused·         Fulfilling social responsibility duties by adhering to established guidelines and regulationsWhat we offer?·         Competitive salary including pay increase after·         Performance Bonus & Promotional rewards·         Annual & Quarterly rewards·         Flexible work patterns·         Family Leave (Adoptive, Parental Leave & Wedding Leave)·         Company Sharesave Scheme (discount on Flutter Shares)·         Life Cover·         Company Pension Scheme.·         Company Sick Pay·         Birthday Leave·         Employee Assistant Programme (including up to 6 free counselling sessions)·         Financial Wellbeing platform – NUDGE.·         Company Social Events.·         Groupon Discount Scheme·         Eyecare vouchersAnd the Values that guide us? Here they are:Customer First, Always | Change The Game | Win Together | Free To Be MeWe’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Customer Service Team Leader (CSTL) in Great Yarmouth (24 hour)

YOUR ROLE IN THE TEAM? 

Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey. 

We want all our people to always want to achieve more so when we say progression, we mean it! Be Brave… Map your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it! Don't worry if you've never worked in the betting industry before, we'll give you the knowledge… but it's your attitude that counts! Does this sound like you? If so, keep reading! 

  

HOW WE DO IT? 

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions. 

Other duties will include: 

Responsible for all shop operations including opening and closing procedures Taking and processing bets Keeping and maintaining shop presentation standards Ability to adapt to different situations while still staying completely customer obsessed Play by the rules by complying with Social Responsibility duties 

  

WHATS IN IT FOR YOU? 

Money Baller Reap the rewards Industry leading pay-rates. Why wouldn't you get paid more to do the same job? Salary Increase after 6 months. PP… Rewarding punters and employees since 1988. 20% discount on Flutter Shares. Get your ‘Share' of the winnings. Refer & Earn scheme. Having a friend at work will make you hate your job less. Team Doc Healthy worker is a happy worker Maternity & Paternity leave top up. This is not paid babysitting. Company Sick Pay scheme (up to 5 weeks). Under the weather? Grab Paddy's umbrella. Free eye test & discount on VDU glasses. How would you watch sport at work otherwise? Birthday Day off. Happy Birthday to you! Six Free counselling sessions & 24/7 EAP Telephone Support. Even we know some benefits don't need a joke... Craic & Banter Working and living your best life Competitions with prizes. Who doesn't like a bit of healthy competition? Lifestyle and Retail discounts (WRKIT). You don't always need a bus pass to get discounts. Live sports streamed in shop. Horse racing, football, darts, golf…. watch it all while at work. Big Christmas and Grand National drinks. Who doesn't love watching their manager slide across a dancefloor? Head Office secondment schemes. In case you want to know the business inside and out.