Description Job Title: Customer Service Team Leader Job Description: We are seeking a highly skilled and experienced Team Leader to manage and guide our customer service team. This role is designed for an individual with a proven ability to lead teams in customer-facing environments. The ideal candidate will demonstrate a strong focus on performance management, service excellence, and fostering a high-performing, customer-focused environment. Key Responsibilities: + Inspire, coach, and mentor a team of customer service representatives, ensuring high levels of motivation and performance. + Effectively resolve customer concerns, ensuring prompt, professional solutions while maintaining service standards. + Monitor and assess team and individual performance metrics, utilizing data to provide constructive feedback, identify areas for improvement, and implement action plans. + Work closely with other departments to address customer needs, align efforts with organizational goals, and ensure a seamless customer experience. + Utilize technology to track customer interactions and enhance quality of services. + Deliver training programs to ensure team members are well-versed in customer service best practices, KPIs, and the use of relevant tools to maximize productivity and satisfaction. Requirements Key Qualifications: + Proven experience leading teams in customer-facing environments + Strong background in addressing escalated customer issues. + Expertise in improving team performance metrics through the use of KPIs + In-depth understanding of CRM tools and other customer service platforms/technologies that may aid in providing customers with exceptional service. + Proven track record of using KPIs to improve customer survey scores and team performance. + Ability to work well with others and tailor one’s management style to the needs of others. If you are a dedicated and experienced leader passionate about driving team success and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. For immediate consideration, please email your resume to: Michelle.Kenney@RobertHalf(.com). Please note, only candidates local to Fairfield County will be considered for this role. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .