Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a

Customer Service Team Leader – German speaking

(Parental cover until 31 December 2026)

In this role You will: Leading a team of Customer Service Representatives.Ensuring timely resolution of Service Requests and activities within the Customer Relationship Management system (Siebel).Deliver Customer Service and Order to Cash processes by managing workflow, ensuring adequate holiday training & sickness cover.Proactively develop the skills, competencies and knowledge of Customer Service team members.Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans.Conduct half yearly and annual appraisals with direct reports.Organize monthly team meetings with direct reports.Provide first level customer concern for any issues raised by the team.Ensure all processes are aligned with current ISO 9000 accreditation & assist in preparation for future accreditation.Run and analyze the identified Customer Service reports e.g. customer service management reports, monthly management reports and team performance.Develop a team environment that supports continuous improvements & promotes the BSC culture.Develop and maintain sound working relationships with key collaborators, customers and external service providers.What You will need to be successful:A bachelors’ degree or equivalent experience is requiredFluency in English AND German1-2 years of experience as a team leaderPrevious customer service experience is requiredMust demonstrate a strong understanding of customers’ needs / behaviorsExcellent written/oral communication skills and ability to build effective working relationshipsHigh Level of IT proficiency in Microsoft packagesHighly motivatedRequirement to work some public holidaysAvailability to work outside of standard business hours during peak periodsRotating late shift roster may be required

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elementsLife & health insurance, medical care packageFlexible working schedule: home office up to 2 days / week, based on team agreementOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily friendly workplace e.g.: Extended parental leave, Mother-baby roomEmployees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition ProgramPossibility to join our social communities and networksChill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipmentAssets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.