Location

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job Description

Primary Responsibilities: The Customer Service Utility Specialist is primarily responsible for managing all utility accounts for all properties(vacant, occupied, and newly acquired) with 3rd party provider: Simple Bills   

Skills & Competencies:  

2+ years of work experience in a service-related field, preferred   

Knowledge of fair housing and local real estate laws, where applicable.  

Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred   

Demonstrated strong written and verbal communication skills  

Demonstrated customer service skills in a fast-paced environment  

Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multi-task  

Ability to prove critical thinking and problem-solving concepts  

Ability to thrive in a high volume, data entry, and processing work environment, where applicable  

Experience working in a work schedule environment, including in-office operation, weekends, and holidays, based on business need  

Essential Job Functions:  

Create online utility accounts   

Notify utility companies of vacancy  

Assign blog tasks to address services   

Disperse tasks to utility tech assigned to that region  

Request application for services   

Compile proper documentation to set up services (deed/title)  

Complete applications  

Send the application back to the utility company (email/mail)  

Monitor emails for notice of disconnected services  

Monitor emails for utility requests   

Send past due shut-offs to bill pay  

Request lock box codes or key location  

Respond to requests for services within 24-48 hours   

Key Metrics & Responsibilities  

Track progress in CMS via tasks   

Pay any outstanding bills that are holding up new accounts being created  

Establish utility services promptly.  

Approximately 180 utility workflows per month from simple bills, each specialist is expected to complete 60 per month  

No more than 10% (20) workflow assignments should exceed 30 days  

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT