The Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific request such order placement, quotes request, order status, product availability and lead times, available services, and return. They partner with NI Sales team, Manufacturing, Trade Compliance, Finance, and other Operational roles such Account operations and Opportunity Managers to increase their efficiency by transacting operational activities and efforts to complete customer requests.

In this Role, Your Responsibilities Will Be:

Resolve or escalate customer requests and inquiries to provide an accurate solution. Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering). Resolve issues or inquiries reported on the web via chat (AMER only). Partner with stakeholders such Manufacturing, Trade Compliance, Finance among others by leveraging operational expertise to complete sales team and end customer requests. Process customer standard and non-standard orders and quotes transactions from multiple sales channels (Phone, E-Mail) with consistent speed and accuracy. Provide requests status on multiple channels (Written and verbal). Provide feedback on existing processes and activities that promotes improvement and documentation improvement of our knowledge-based center. Complete escalation requests for nonstandard commercial terms and processes. Take part in administrative and project like tasks (Support to project teams). Support SMEs during the onboarding and mentoring period for new joiners. Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.
    Who You Are:
You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create teamwork allowing others across the organization to achieve shared objectives.     For This Role, You Will Need: Bachelor's degree preferably in technical, business fields or applicable experience​ in shared service center environments. Possess an analytical, problem solving, and self-starter mindset Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.   Proficient in computer usage MS office skills​ Effective time management skills.   Effective in building and influencing​ Work effectively in an ambiguous environment​ Outstanding communication skills Advanced English level to ensure excellent reading, writing, and verbal communication skills. Understanding of KCS methodology or other knowledge management methodologies.

  Preferred Qualifications that Set You Apart: Between 2-3 years of experience in Share Service Centers.   Experience within a Sales/Operational function​. Expertise in Account Management and differentiated account treatment strategy.  Project management​. Sales experience. Experience working with various geographies and functions​. Experience supporting a field sales organization including the use of CRM tools and processes.
  Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. 

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. 

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. 

 

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.  Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. 

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.