Job Description:

Location: Cypress, California

CoWorx Staffing Services has an immediate openings for a skilled Customer Service Representative with our premier client located in Cypress, CA.

We are seeking a dedicated and detail-oriented Customer Service Representative to join our Title Management team. In this fast-paced, high-volume call center environment, you will be responsible for handling a high volume of inbound and outbound calls, assisting customers with title management inquiries, resolving issues, and processing title documentation with accuracy. This role requires excellent communication skills, a strong attention to detail, and a commitment to providing a seamless and positive customer experience.

Responsibilities:

• Handle a high volume of inbound and outbound calls to assist customers with title-related inquiries and requests in a fast-paced environment.
• Process title transfers, releases, reassignments, and other documentation according to state and company requirements.
• Resolve title discrepancies by researching, documenting, and following up on cases until resolved.
• Provide accurate and thorough information to customers about title processes, policies, and requirements.
• Collaborate with internal departments, dealerships, financial institutions, and government agencies to obtain and verify information.
• Use our Loan and Title Management systems to enter data, update records, and track case progress with high attention to detail.
• Adhere to company policies, procedures, and regulatory compliance guidelines, ensuring all title-related activities are performed accurately and timely.

Desired Background/Skills:

• High school diploma or equivalent; additional education or certification in a related field is a plus.
• Proven experience in customer service, title management, or a related field; experience in a high-volume, fast-paced call center is highly preferred.
• Excellent verbal and written communication skills.
• Exceptional attention to detail, accuracy, and ability to follow precise procedures.
• Strong problem-solving skills and ability to handle complex or escalated issues.
• Proficiency in using CRM systems, title management software, and Microsoft Office Suite.
• Ability to manage time effectively and prioritize tasks in a high-demand environment.
• Familiarity with title processing regulations and state requirements is a plus.

Other Information:

Monday-Saturday, 5 days per week, hours vary

Start times are flexible based on the individual and can be between 6:30 am- 10:30am

End time will be between 2:30 pm- 7:00pm based on start time for 7.5 hours per day
• 6:30 am- 2:30 pm
• 7:30 am-3:30 pm
• 8:30 am-4:30 pm
• 9:30 am-5:30 pm
• 10:30 am- 6:30 pm

Pay rate ranges based on experience between $18-22/hour

All candidates are required to undergo a credit report before hire.

Don’t miss out on this excellent opportunity- apply with us today to get started!

CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.

If you are a person with a disability and require assistance during the recruitment process, please reach out to us.

#CA4101

Interested candidates please reference job code 219961 when responding to this ad.

Location: Cypress, California