Salary: 17.58-26.38 USD Facility: Sisters of Charity Hospital Shift: Shift 2 Status: Full Time FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: No Work Schedule: Evenings with Weekend and Holiday Rotation Hours: Regular hours 2pm-10pm. Flexibility needed from time to time to start at noon or finish shift at 12 midnight Summary: Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health System Department of Laboratory Services and providing high quality Customer Service. Responsibilities: EDUCATION + High School diploma or GED + Associates degree preferred EXPERIENCE + Two (2) years in laboratory setting preferred or customer service field preferred KNOWLEDGE, SKILL AND ABILITY + Possess excellent communication skills - written, oral, and interpersonal + Clear understanding of medical terminology + Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred + Customer service skills as demonstrated in current or previous job experience, documented training/in-services + Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization + Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service + Demonstrated telephone etiquette techniques WORKING CONDITIONS ENVIRONMENT + Normal heat, light space, and safe working environment; typical of most office jobs REQNUMBER: 34422