Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day.


Key job responsibilities
We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Key for Business Customer Solutions Advisor (CSA) team coordinates with different support channels to provide superior experience to both internal and external customers. As a CSA, you are not a traditional ‘advisor.’ Instead, you are a brand ambassador conducting impartial assessments to verify information provided through customer’s calls and emails. You are responsible for coordinating and managing schedules to ensure efficient and timely operations. To be considered, you must be highly organized, with a strong attention to detail & ability to work cross functionally. You must have the ability to make every customer feel like a welcomed part of Key for Business.

A day in the life
- Conduct Third Party verification via incoming calls and email communication
- Understand and implement new information and procedures efficiently and professionally
- Deliver a consistent level of quality on all calls, encompassing the “white glove experience”
- Basic understanding of all Ring products
- Utilize multiple systems to access customer information, research issues, and educate customers
- Collaborate with the trending teams to drive continuous process improvement
- Utilize all available resources to solve internal challenges while ensuring first call resolution
- Develop and implement scalable solutions to support Key for Business’ mission
- Assist with other pods when needed
- Other duties and responsibilities as assigned

About the team
Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.