**Customer Solutions Associate** Our client in Solon, OH is looking for hardworking, motivated talent to join their team. Don’t wait… apply today! **What's in it for you?** Hybrid - 3 days onsite 2 days remote Contract for 4 months Full-time - 40 hours per week **Job Description** PRIMARY RESPONSIBILITIES: Demand Capture: - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter: - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment: - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.) BILLING: - Collaborate with Billing in the resolution of billing issues that require customer contact ADDITIONAL RESPONSIBILITIES: - Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360 visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology - Identify, analyze and initiate the escalation process based on escalation criteria - Drive and encourage continuous improvement mindset applying NCE methodology - Participate in NCE operational review meetings - EDUCATION REQUIREMENTS: - Undergraduate degree strongly preferred - Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations **EXPERIENCE:** - 2 - 4 years experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) SKILLS: - Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast-paced environment and handle multiple priorities - Ability to work independently with minimal supervision **Why should you choose Experis?** Weekly pay with direct deposit Consultant Care support Free Training to upgrade your skills Dedicated Career Partner to help you achieve your career goals Are you Interested? Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.