Our client is seeking a Customer Solutions Associate to join their team. As a Customer Solutions Associate, you will be part of the Customer Service department supporting various teams. The ideal candidate will have excellent communication skills, strong analytical abilities, and a creative problem-solving mindset, which will align successfully in the organization. **Job Title:** Customer Solutions Associate **Location:** Solon, OH **Pay Range:** $25.39 per hour **What's the Job?** + Identify and resolve demand capture failures within defined Service Level Agreements (SLA). + Regularly monitor open orders and collaborate with customers and cross-functional partners to resolve blocked orders. + Contact customers regarding Out of Stock or Stock Allocation issues and propose resolutions. + Collaborate with the Billing team to resolve any billing issues that require customer contact. + Provide 360° visibility on the status of orders to customers and internal teams. **What's Needed?** + Undergraduate degree strongly preferred. + 2 – 4 years’ experience in Supply Chain, preferably in Order Management or related fields. + Excellent written and verbal communication skills. + Strong analytical aptitude with the ability to interpret data effectively. + Proficiency in Microsoft Office applications and familiarity with SAP, BW, and Business Objects preferred. **What's in it for me?** + Opportunity to work in a dynamic and fast-paced environment. + Engage in continuous improvement initiatives and operational reviews. + Develop long-term relationships and trust with customers and stakeholders. + Be part of a team that values customer service and operational excellence. + Gain experience in a critical role within the supply chain process. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.