Job Requisition ID #

25WD84953

Position Overview

The Customer Success Advisor (CSA) plays a critical role in driving customer adoption of Autodesk solutions and ensuring return on investment (ROI). This role is essential for executing strategies that foster long-term success, accelerate customer business goals, and maximize the value derived from Autodesk solutions.

ResponsibilitiesServe as the main point of contact for customers, ensuring maximum value from Autodesk products and servicesWork closely with customers to understand their needs, provide tailored solutions, and achieve their goalsDrive customer satisfaction, retention, and expansionAccountable for post-sale account management and leading account growth strategy in collaboration with the wider account teamMaintain close relationships with key management sponsors in engaged accountsCollaborate with internal experts to translate customer business and technical challenges into effective solutionsWork with Autodesk resellers and internal teams to deliver desired customer outcomesParticipate in regular team meetings to refine customer engagement strategiesUse account planning tools, data, and outcome frameworks to uncover challenges and identify expansion opportunitiesDeliver Quarterly Business Reviews (QBRs) for engaged accounts, ensuring follow-up on tasks and deliverablesCreate and implement Customer Success Plans that add value and drive engagementMeasure customer loyalty and satisfaction through higher Net Promoter Scores (NPS)Suggest and implement process improvements to enhance renewals and overall customer satisfactionCreate comprehensive account plans addressing customer needs, anticipating challenges, and defining strategies for improved experiencesIdentify and pursue opportunities for expanding business relationships with support from the sales teamDiscover and address industry-specific customer challenges through engagementAct as the voice of the customer within Autodesk, advocating for their needs and feedbackIdentify and document success stories, case studies, and testimonialsSupport renewal closures with reseller partners in assigned accountsDrive long-term customer value through strategic engagement and cross-sell/up-sell opportunitiesUse outcome frameworks to guide ongoing customer interactions

Minimum QualificationsPost-graduate degree with 8+ years of experience in Customer Success, particularly with large accountsProven expertise in customer relationship managementExperience collaborating with internal account teams and Autodesk partners to achieve strategic outcomesStrong communication and interpersonal skills to build close relationships with management sponsors within engaged accountsAbility to address customer business and technical challenges with tailored Autodesk solutionsProficiency in leveraging account planning tools, data, and frameworks to identify challenges and expansion opportunitiesExperience in delivering QBRs and developing detailed Customer Success PlansAbility to create strategic roadmaps for broad adoption of Autodesk solutionsStrong analytical skills to measure customer loyalty and implement improvementsExpertise in crafting account plans and driving growth opportunities in collaboration with sales teamsSkilled in identifying and documenting customer success stories, case studies, and testimonialsProven ability to support renewal closures and enhance long-term customer value through strategic engagement

Preferred QualificationsProven success in managing customer relationships and delivering measurable resultsExperience collaborating with account teams and Autodesk partners for executing strategic outcomesAbility to contribute meaningfully to quarterly and annual planning meetings with account teams

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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