Job Requisition ID #

25WD84956

Position Overview

The Customer Success Advisor (CSA) plays a pivotal role in driving customer adoption of Autodesk solutions and ensuring a strong return on investment (ROI). The CSA works to achieve long-term success by executing various strategies that accelerate customer business goals and maximize adoption.

ResponsibilitiesOnboard and drive adoption of Autodesk solutions through proactive and reactive customer engagementDrive customer satisfaction, retention, and expansionSuggest and implement process improvements that enhance renewals and customer satisfactionAct as the voice of the customer, advocating for their needs and feedback internallyIdentify and document customer success stories, case studies, and testimonialsSupport the closure of renewals together with reseller partners within an assigned territoryCollaborate with cross-functional teams to resolve customer activation, onboarding, and usage issues and drive success motions

Minimum QualificationsPost-graduate degree with 5+ years of experience in Customer SuccessProven experience in customer relationship managementAbility to collaborate with internal account teams and Autodesk partners to execute strategic outcomesStrong communication and interpersonal skills to maintain close relationships with management sponsors in engaged accountsAbility to work with Autodesk resellers and internal teams to deliver desired customer valueStrong analytical skills for measuring customer loyalty and driving process improvementsExperience in creating account plans and supporting sales teams to pursue expansion opportunitiesProven ability to identify and document customer success stories, case studies, and testimonialsExperience supporting renewal closures and driving long-term customer value through strategic engagement

Preferred QualificationsProven track record in customer relationship managementExperience collaborating with internal account teams and Autodesk partners for strategic outcomesAbility to contribute to quarterly and annual planning meetings with account teamsExperience identifying risks and effectively communicating them to Renewal Executives and Partners

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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