Description We are in search of a Customer Success Agent to join our team in the machinery and worktools industry in Milwaukee, Wisconsin. This role offers a contract to hire employment opportunity, where you will be instrumental in driving customer satisfaction and success. As a Customer Success Agent, your duties will involve managing customer inquiries, processing applications, and maintaining customer records, among other tasks. Responsibilities: • Take ownership of customer success by ensuring they receive significant value from our service • Act as a customer advocate to personalize the customer experience and minimize customer effort • Analyze and address customer concerns independently, providing timely and adequate solutions • Utilize self-help tools to troubleshoot and assist with technical issues • Maintain strong knowledge of our products and services in Milwaukee and use this knowledge to serve customers better • Actively engage in cross-functional collaboration with various support business units to resolve inquiries • Process customer credit applications with accuracy and efficiency • Maintain precise customer credit records • Monitor customer accounts and take appropriate action based on account status • Strive to resolve inquiries in one call whenever possible • Commit to meeting a daily target of customer interactions. Requirements • Minimum of three years of experience in a customer success or similar role. • Proven experience in a call center, including high volume and fast-paced environments. • Familiarity with call center operations and metrics. • Proven ability to resolve customer complaints effectively and promptly. • Experience with computer data entry and typing data entry. • Proficiency in Microsoft Office Suite including Teams, Word, Outlook, and Excel. • Demonstrated ability to create and share customer success stories. • Experience in a machinery or work tools industry is desirable. • Strong communication and interpersonal skills. • Ability to work in a team-oriented setting. • Commitment to providing exceptional customer service. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .