Description We are offering a contract for a Customer Success Agent role in the machinery and worktools industry, located in Milwaukee, Wisconsin. As a Customer Success Agent, you will serve as a dedicated point of contact for our customers, ensuring their satisfaction and success through efficient and effective customer service. Responsibilities: • Serve as an advocate for the customers, making sure their efforts are minimized by providing personalized customer experiences • Leverage your knowledge of our products and services to assist customers and provide solutions • Handle a high volume of customer calls, aiming for excellent customer service in every interaction • Analyze and resolve customer concerns independently, providing timely and adequate solutions • Utilize self-help tools and resources to troubleshoot and resolve technical issues customers might have • Collaborate cross-functionally with other business units to ensure inquiries are resolved in a single call • Maintain and update customer records accurately, ensuring data integrity • Process customer credit applications with accuracy and efficiency. Requirements • Minimum of 3 years of experience in a customer-facing role, preferably within a call center environment • Proficient in various call center operations and metrics, with the ability to handle high volume and fast-paced scenarios • Proven track record in delivering excellent customer service, with prior experience in resolving customer complaints effectively • Experience in working with inbound call centers is highly desirable • Demonstrated ability to narrate customer success stories, indicating a strong understanding of customer needs and expectations • Proficient in computer data entry and typing, with the capacity to handle large volumes of data accurately and efficiently • Expertise in Microsoft Office Suite, specifically in Microsoft Teams, Word, Outlook, and Excel, with the ability to use these tools to streamline and enhance customer service operations • Previous experience in a machinery/worktools industry or similar is a plus, but not mandatory • Strong communication, problem-solving, and interpersonal skills, with the ability to work independently and as part of a team • Willingness to continuously learn and adapt to new technologies and tools to enhance customer service delivery. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .