Description We are offering a permanent employment opportunity for a Customer Success Agent in the machinery and worktools industry, situated in Milwaukee, Wisconsin. As a Customer Success Agent, your role will be pivotal in providing high-quality customer service and maintaining client relationships. You will be tasked with processing customer inquiries, monitoring customer accounts, and taking appropriate actions to ensure customer satisfaction. Responsibilities • Act as a dedicated customer success agent, providing personalized customer experiences and ensuring minimal effort from the customer's side. • Respond to a large volume of calls daily, acting as the primary point of contact for customer inquiries. • Utilize strong knowledge of our products and services to assist with customer inquiries and ensure one-call resolution. • Analyze customer concerns independently and provide adequate, timely solutions. • Work cross-functionally with key support business units to resolve customer inquiries. • Use self-help tools to troubleshoot and assist with technical issues. • Maintain accurate customer records and process customer credit applications efficiently. • Advocate for the customer, ensuring they receive significant value from our services. Requirements • A minimum of 3 years of experience in a customer service role, preferably within a call center environment. • Proven expertise in handling customer service in a high volume, fast-paced call center. • Demonstrable knowledge of call center operations and metrics. • Prior experience in both inbound and outbound call center roles is highly desirable. • Proven track record of resolving customer complaints efficiently and effectively. • Proficiency in data entry tasks, including computer data entry and typing. • Demonstrable experience in creating customer success stories and maintaining customer relationships. • Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .