Description We are offering an opportunity for a Customer Success Agent in the Machinery/Worktools industry located in Milwaukee, Wisconsin. This role involves a contract to permanent employment opportunity where you will be responsible for driving customer success and delivering exceptional experiences to our valued partners. Responsibilities: • Execute as a dedicated customer success agent in an Inbound Call Center setting • Guarantee minimal effort on the customer's part by personalizing their overall experience • Analyze and address customer concerns independently, providing timely and adequate solutions • Troubleshoot technical issues and utilize self-help tools for assistance • Leverage strong knowledge of our products and services to ensure customer satisfaction • Collaborate cross-functionally with key support business units to resolve inquiries in a one-call resolution • Ensure accurate and efficient processing of customer credit applications • Maintain detailed and accurate customer credit records • Monitor customer accounts and take appropriate action when necessary • Utilize Microsoft Teams, Word, Outlook, and Excel for data entry and communication purposes. Requirements • Minimum of 3 years of experience in a Customer Success Agent role or similar position • Proven experience in a call center environment, including inbound call center operations and high volume call centers • Demonstrated ability to work in a fast-paced call center and meet call center metrics • Solid background in providing call center customer service • Previous experience in handling and resolving customer complaints • Proficiency in computer data entry and typing data entry is essential • Familiarity with Microsoft Office Suite, including Microsoft Teams, Microsoft Word, Microsoft Outlook, and Microsoft Excel • Track record of creating or contributing to customer success stories • Preference for candidates with prior experience in the machinery/worktools industry TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .