Description We are in search of a Customer Success Agent to join our team in the Machinery/Worktools industry, based in Milwaukee, Wisconsin. In this role, you will be a key player in driving customer success by delivering exceptional service experiences. This position offers a contract to permanent employment opportunity, where you will be managing customer relationships, resolving queries, and ensuring a high level of customer satisfaction. Responsibilities: • Deliver elite service experiences to our valued customers, acting as their dedicated and empowered agent. • Analyze and address customer concerns independently, providing timely and adequate solutions. • Utilize various self-help tools to troubleshoot and assist with technical issues. • Maintain a detailed knowledge of our products and services, applying this understanding to enhance the customer experience. • Collaborate cross-functionally with key support business units to resolve inquiries, aiming for one-call resolution. • Ensure the customer's experience requires minimum effort on their part by personalizing their interactions. • Handle a high volume of customer calls with a sense of urgency and a focus on quality service. • Keep up-to-date and accurate records of customer interactions, ensuring all data entry tasks are completed efficiently. • Utilize Microsoft Teams, Word, Outlook, and Excel to manage tasks and communicate effectively with the team. Requirements • Minimum of 3 years of experience working in a customer success role, preferably within the machinery/worktools industry • Proven experience in a call center environment, including customer service, operations, and working with call center metrics • Ability to handle high volumes of calls in a fast-paced setting • Experience with both inbound and prior call centers • Demonstrated ability to craft memorable customer success stories • Proven ability to resolve customer complaints in a detail oriented and timely manner • Proficiency in computer data entry and typing • Strong skills in Microsoft Office Suite, including Teams, Word, Outlook, and Excel TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .