We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

Responsibilities:

Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance

Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers

Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests

Develop and maintain positive working relationships with customers and other key partners

Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning

Qualifications:

Bachelor’s degree from an accredited college/university or equivalent B2B client service experience

Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Preferred Knowledge, Skills or Abilities:

Strong organizational, time management and multi-tasking skills

Ability to absorb product knowledge quickly and process information to apply to customer needs

Ability to make sound business decisions and exercise discretion and judgment

Experience generating add-on sales revenue preferred

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook