An employer in San Antonio, TX is looking for a Customer Success Associate to join the customer operations team. This person will act as the liaison between the lab operations team and the clients. They will troubleshoot and resolve client issues over the phone and via email. They will be responsible for gathering data and providing information to the clients from lab. They will input donor information into the internal lab systems and maintain all confidentiality processes. This person will also coordinate times for clients to pick up and drop off specimens at the lab. They will oversee entry of patient donor data into national database and perform client onboarding for all new clients in the organization.

This role is a contract-to-hire and pays from $15-18/hour based on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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